Our Terms & Conditions

(October 2020 Revision)

 

Window Cleaning, Gutter Cleaning, Gutter Repairs & Carpet Cleaning

 

Window Cleaning: Jobs are based on a “job price”. Cleaning equipment will be provided by Cosmic Cleaning Services. The client understands that the price he/she has been quoted is only for cleaning labour and cleaning equipment provided*. As Ladders will be used it is recommended that Young Children and/or pets are supervised if aloud outside whilst window cleaning is in progress. Cosmic Cleaning Services reserves the right to amend the initial quotation, should the client's original requirements change.

 

Gutter Cleaning & Repairs: Jobs are based on a “job price”. Cleaning equipment will be provided by Cosmic Cleaning Services. The client understands that the price he/she has been quoted is only for cleaning labour and cleaning equipment provided*. The client understands that a power supply is required during the whole cleaning process. As Ladders and Electrical cables will be used it is recommended that Young Children and/or pets are supervised if aloud outside whilst gutter cleaning is in progress Cosmic Cleaning Services reserves the right to amend the initial quotation, should the client's original requirements change.

Carpet Cleaning: Jobs are based on a “job price”; we do not work by the hour. Minimum value of £25 applies. Cleaning equipment will be provided by Cosmic Cleaning Services. The client understands that the price he/she has been quoted is only for cleaning labour and cleaning equipment provided*. The client understands that a power supply is required during the whole cleaning process. As Electrical cables and Chemicals will be used it is recommended that Young Children and/or pets are supervised at all times whilst cleaning is in progress. Cosmic Cleaning Services reserves the right to amend the initial quotation, should the client's original requirements change. Please Note not all stains and marks in carpets are guaranteed to be removed.

 

Charges & Payments.

 

Window Cleaning: Customers will be invoiced either by post (with addressed envelope to send back payment) or on the day of work commencing. Payments are required on the day or within 7 days from date of invoice, No later.

 

Payments Accepted:

Card.

Cheque.

Cash.

BACS (Bank Transfer, Details given if this method of payment is chosen).

 

Gutter Cleaning & Repairs: A Call out fee of £15 will be charged, However if a full gutter clean is required then this will be subtracted from the final invoice. Customers will be invoiced either by post (with addressed envelope to send back payment) or on the day of work commencing. Payments are required on the day or within 7 days from date of invoice, No later.

 

Payments Accepted:

Card.

Cheque.

Cash.

BACS (Bank Transfer, Details given if this method of payment is chosen).

 

Cancellations.

 

Window Cleaning, Gutter Cleaning & Repairs.

 

Window cleaning: Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay 20%** of Accepted Quotation given as a cancellation fee if the customer cancels less than 24 hours prior to the scheduled appointment. Customer agrees to pay 50%** of Accepted Quotation given as a cancellation fee in the event of a lock-out caused by Cosmic Cleaning Services being unable to perform agreed services due to reasons listed:

 

Cancelled less than 12 hours before appointment.

Turned away

Unable to gain entry into needed area.

 

Gutter cleaning & Repairs: Customer may cancel the scheduled cleaning/repair job at least 24 hours prior to the agreed start time at no charge. Customer agrees to pay 20%** of Accepted Quotation given as a cancellation fee if the customer cancels less than 24 hours prior to the scheduled appointment. Customer agrees to pay 50%** of Accepted Quotation given as a cancellation fee in the event of a lock-out caused by Cosmic Cleaning Services being unable to perform agreed services due to reasons listed:

 

Cancelled less than 12 hours before appointment.

Turned away

No one home to let them connect to a power source.

Unable to gain entry into needed area.

 

Cosmic Cleaning Services reserves the right not to be responsible for the cleaning service not being completed due to:

No hot water or power failure on day of work commencing

If a third party enters or is present (interferes/obstructs) at the customer's premises during the cleaning process

If on closer inspection it is deemed to need specialised cleaning equipment/personnel. (E.g. Bio Hazard etc.)

Carpet cleaning: Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time at no charge. Customer agrees to pay 20%** of Accepted Quotation given as a cancellation fee if the customer cancels less than 24 hours prior to the scheduled appointment. Customer agrees to pay 50%** of Accepted Quotation given as a cancellation fee in the event of a lock-out caused by Cosmic Cleaning Services being unable to perform agreed services due to reasons listed:

 

Cancelled less than 12 hours before appointment.

Turned away

No one home to let them connect to a power source.

Unable to gain entry into needed area.

 

Cosmic Cleaning Services reserves the right not to be responsible for the cleaning service not being completed due to:

No hot water or power failure on day of work commencing

If a third party enters or is present (interferes/obstructs) at the customer's premises during the cleaning process

If on closer inspection it is deemed to need specialised cleaning equipment/personnel. (E.g. Bio Hazard etc.)

 

By ordering Cosmic Cleaning Services by telephone, e-mail or Cosmic Cleaning Services website or accepting the given quote the customer agrees to be bound by Cosmic Cleaning Services terms and conditions.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

Cosmic Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates.

 

 

*(Customer has not purchased these items; these remain property of Cosmic Cleaning Service).

**(Concessions may be given at the discretion of Cosmic Cleaning Services)