Privacy Policy

Cosmic Cleaning Services

At Cosmic Cleaning Services, we are committed to protecting your privacy and handling your personal data with care. This policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We only collect the information necessary to provide our cleaning services and manage your account. This includes:

Contact Details: Name, home address, email address, and phone number.
Property Information: Details about your property (e.g., number of windows, type of guttering) and any photos taken for quoting or quality control purposes.
Payment Information: Records of payments made (we do not store full credit card details; these are handled by our secure payment processors).
Communication History: Records of emails, messages, or calls exchanged with us.

2. How We Use Your Information

We use your data for the following "Lawful Bases":

Contractual Necessity: To provide quotes, schedule your cleaning, and process your payments.
Legitimate Interests: To send service reminders (e.g., "Your 6-month gutter clean is due") or to request feedback to improve our services.
Legal Obligation: To maintain financial records for HMRC.

3. Sharing Your Data

We never sell your personal data. We only share your information with trusted third parties necessary to run our business, such as:

Software Providers: Systems used for invoicing, scheduling, and email communication.
Professional Advisors: Accountants or legal advisors if required.
Law Enforcement: Only if required by UK law.

4. Data Security & Retention

Security: We use secure, password-protected systems to store your contact details.
Retention: We keep your information for as long as you are a customer. If you stop using our services, we retain your data for up to 7 years to comply with UK tax and accounting records requirements.

5. Your Rights

Under UK law, you have the following rights:

Access: You can request a copy of the data we hold about you.
Correction: You can ask us to fix inaccurate information.
Deletion: You can ask us to delete your data (unless we are legally required to keep it).
Withdraw Consent: You can opt out of marketing or reminder messages at any time. (excluding payment reminders)

6. Cookies

If you visit our website, we may use "cookies" to help the site function correctly and to see how visitors interact with the page. You can manage cookie settings in your web browser.

7. How to Contact Us

If you have any questions about your privacy or wish to exercise your rights, please contact us at:

Cosmic Cleaning Services

Email: Info@cosmiccleaners-bedford.co.uk